[Resolved] Aircel — aircel not getting sms

aashok611

from Mumbai, Maharashtra

Address:

600034

Hi,
I am having the same problem, for the last 70+ day i was not able to receive any messages, but able to send the same, my mobile number is +[protected], i had lost my sim and replaced with a new sim, after replacing this problem started, even they suggested to replace again, i did that too, still the problem remain,

I had called the customer care every alternate day for the past 2 months they are not able to resolve me the issue, every time they take the complaint and ask for 48 hr time, many had tried still not yet resolved, even i had changed various mobile and tried but not able to resolve, please i beg you try to resolve me the same, my mail id is [protected]@gmail.com,

My number is a postpaid number and i was using this number for the past 12+ year,

With regards,
Ashok a

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Sep 22, 2017

Complaint marked as Resolved

It was resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Aircel Customer Care's response Hi Customer (aashok611),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Sample no.:

Warm Regards,
Aircel Social Media Team

Verified Support

Sep 22, 2017

Aircel Customer Care's response Hi Customer (aashok611),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team