[Resolved]  Aircel — aircel scam - false billing for a disconnect postpaid number

Hi,
I had a post paid connection for aircel (My aircel number [protected]). On 14-nov-2016, i sent an email to aircel saying that i need to disconnect my post paid connection, as i don't want the service anymore. But aircel customer care team, informed me that they have enhanced the services and asked me to continue with aircel. I agreed to use it for another one month. Subsequently on 1st jan 2017, i sent another email to aircel to disconnect my post paid connection as i don't want the connection. The customer care agreed to disconnect and on 11-jan-2017 asked me to pay the billed amount of rs. 308 and unbilled amount of rs. 50. I paid the amount of rs. 358 on 12-jan-2017 (Aircel transaction id:ch72990329971484217790441). Aircel acknowledge the same and confirmed through email that, my number will be disconnected on or before 18-jan-2017. After that aircel still continued to bill me and now is asking me to pay additional rs.602 for a period (Feb, mar, april) where my number is disconnected from 18-jan-2017. Now aircel is making harassing calls and unwanted emails to me. Can somebody help on this.

Aircel reply:
Dear customer (Sathesh. Selvamani),

We would like to inform you that as per our record retention team retained you and again you gave a request for churn. Hence, the feedback from retention team is not retained. As per the same your number got disconnected and final bill got generated. We request you to clear the same.

Warm regards,
Aircel social media team

My reply
Yes correct, the retention team has not retained and agreed to disconnect on 18th jan 2017. Why are the additional billings done. Can you please furnish or release my customer care conversations?.
The issue is still not solved. Aircel is still making calls. The recovery team is saying that they are from police stations and sub inspector is in the call. They are threatening that they will file an fir. I wanted to know the explanation for the additional billing (My aircel number [protected]). Please release the conversations between me and aircel customer care agents.