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[Resolved]  Aircel — amount deducted from prepaid top ups without information

I have a pre-paid aircel connection for my mobile. To-day morning at 11.49 am i have recharged for rs..150/-. Talk time was for rs.140/- and new balance was rs.140/-. However around 1 pm today the balance has drastically come down to rs.91/-. I have a 3g connection and i have carefully put it in 'off' mode. When i checked with customer care (As such it is difficult to get a customer care executive to talk to), i was told that some renewal charges have been deducted from my new balance. This was done without any information to me nor with any permission from me.
I want such deduction to be reversed by aircel
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Sep 21, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Aug 21, 2017
Mashidul Islam's response New Tower Apply chip away my Property ...

Verified Support
Aug 21, 2017
Aircel Customer Care's response Dear Mani Arunachalam,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Please sir your tower I chip away My Property . Please help sir
contract - [protected]
email - [protected]@gmail.com

MASHIDUL MIDYE
Reply
I want to deactivate data morning @ Rs3 pack valid between 6am-9am
Reply
Aircel Customer Care's response, Aug 23, 2017
Verified Support
Dear subtube,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Thanks & regards
Aircel Social media Team
Aircel Customer Care's response, Aug 31, 2017
Verified Support
Dear subtube,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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