[Resolved] Aircel — Auto renewal of services even after deactivation

Shweta D'cruz

from Agra, Uttar Pradesh

Address:	Mumbai City, Maharashtra, 400009
Website:	Aircel

Hi team,

I had called 198 last week to cancel all the services that are subscribed to, also I sent an SMS at 59301 as request, I got a reply as no offer exists n services deactivated, but today 2 of the services got auto renewed without any notification and my balance of 33 was deducted.
I need my balance back and the services deactivated forever.

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Dec 23, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Nov 05, 2016

Naresh Raina's response I TRIED MANY TIME TO PAY MY BILL THROUGH LAPO SIM BUT MY PAYMENT RERUN ON DT 03-11-16 PLZ SEE THE MATTER AND WAVE OF FINE SO I CAN DO THE PAYMENT RIGHT NOW

Verified Support

Nov 09, 2016

Aircel Customer Care's response Dear Shweta D'cruz,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 22, 2016

Aircel Customer Care's response Dear Shweta D'cruz,

As per your complain we have refunded Rs 30/- towards SMS packs auto renewal without your consent and also we have deactivate the auto renewal for all the active packs as per your complain to avoid further deduction.

Warm Regards,
Aircel Social Media Team

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Comments

manish.3084

from Noida, Uttar Pradesh

I am using state bank of india debit card recharge for my aircel mobile no. [protected]for rs. 210. but i am entered wrong mobile no. [protected] through operator ref;MUR[protected] Please resolve my problem.
and refund money back to my prepaid account

Aircel Customer Care's response, Nov 22, 2016

Verified Support

Dear manish.3084,

We regret the inconvenience caused. Kindly share the recharge date in order to look into your issue.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this

matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 25, 2016

Verified Support

Dear manish.3084,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Thanks and Regards

Aircel Social Media Team

Sivamani Adhimoolam

from Bengaluru, Karnataka

Dear Sir /Madam,

This is to inform you that my mobile with number [protected] is missing. I would kindly request you to block this prepaid sim card of mine to prevent misuse. Please take necessary action immediately. Awaiting to hear from you.

Thanking you,

Sivamani A

Aircel Customer Care's response, Nov 22, 2016

Verified Support

Dear Sivamani Adhimoolam,

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Dec 5, 2016

Verified Support

Dear Sivamani Adhimoolam,

We would request you to share the alternate number to assist you better.

Warm Regards,
Aircel Social Media Team

Naresh Raina

from Jammu, Jammu and Kashmir

I tried many time to pay my bill though Lapo Sim But my payment retun on dt 03-11-16 plz see the matter and wave of the fine so i can do the payment as soon as possiable

Aircel Customer Care's response, Nov 12, 2016

Verified Support

Dear Naresh Raina,

We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel No.:
Date of payment:
Payment amount:
Mode of payment:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team