[Resolved] Aircel — Balance deduction for nothing

Fahimkhan

from Dimapur, Assam

Address:	831006
Website:	Aircel.com

Rs30 has been deducted from my account ([protected]) on 24th September and i received a message of subscription of Connect music which i never subscribed.

I have called to Aircel customer care on 26th September Mr Amit Shah told me that if you call within 24 Hrs then your deducted money could be refund but now they can't.

This is second time i am facing this type of problem. I had same problem with my another Aircell number too last month.

Please take disciplinary action and refund my deducted money.

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Nov 6, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Aircel Customer Care's response Dear Fahimkhan,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Oct 06, 2016

Aircel Customer Care's response Dear Fahimkhan,

We hope your balance related issue has been resolved now.

Warm Regards,
Aircel Social Media Team

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Comments

Palan1samy

from Erode, Tamil Nadu

I was submitted one compliant July month... Now I want to delete that compliant from this Webpage... Please help me... There is possible to misuse my privacy... Hence please give suggestions to remove or remove your end as soon as possible...

ram b chetry

from Mumbai, Maharashtra

Dear,
I m customer of aircel number [protected] and from few days i have having problem wit aircel number. Whenever i try to call, the call saying that call registration fail. Therfore requesting u to reactivate my aircel number as an earliest.

Looking forward to hear.

Regards,
Ram bahadur chetry

Aircel Customer Care's response, Sep 27, 2016

Verified Support

Dear ram b chetry,
We request you to please share your correct Aircel no. or you can also visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Life line hospital

from Karnal, Haryana

Plz send me the PUK no of my aircel sim no.[protected].
Plz send the code on my another aircel no. [protected]

Aircel Customer Care's response, Sep 27, 2016

Verified Support

Dear Customer(Life line hospital),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):

Date of Birth:

Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team