Aircel — Call drop and tariff not applied

Address:560005
Website:www.aircel.com

It is regret to inform that Aircel having worst customer care, they never bother about customer complain and customer will never able to connect customer care. I have recharge with Rs. 36 A-A 15p but it is not charging the same, they have charged Rs.1/min. its worst service provider in india, i dont know why TRI gave the permission to operate. Eeve Call drop is more in this Aircel network, TRI should charge for call drop.
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Dear [protected]@gmail.com,

We regret the inconvenience caused, Kindly share the Aircel number along with the following details so that our team can look into your concern:

(1) Network Issue:

Signal Bars:
Alternate No.:
Specific location/everywhere (address required for specific location):
Indoor / Outdoor/ Basement/ Any particular time interval or through the day
Duration since facing issue:

(2) Call Charges Issue:

Sample number(for which you've been charged):
Date of recharge:
Call charges deducted:

Warm Regards,
Aircel Social Care Team
(1) Network Issue:

Signal Bars:2
Alternate No.:[protected]
Specific location/everywhere (address required for specific location):2nd Cross, Umar Nagar, Nagavara Main Road
Indoor / Outdoor/ Basement/ Any particular time interval or through the day:2nd Floor
Duration since facing issue: Every time

(2) Call Charges Issue:

Sample number(for which you've been charged): [protected]
Date of recharge:22/11/2015
Call charges deducted: Rs. 12
Tariff Voucher of Rs.36 was recharge on 11/20/15
Dear [protected]@gmail.com,

Kindly share your concerned Aircel number for further assistance.

Regards,
Aircel Social Care Team
My Aircel Number is [protected]
Hi [protected]@gmail.com,

Thanks for providing us the required details. Please be assured that we working on your problem and we will get in touch with you at the earliest to resolve it.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Thank you Aircel customer care, we always looking a good customer service from Aircel.
Still the issue in not resolve for my mobile#[protected], I have recharge on 20/11/15 of Rs.36 for A-A 15 Paisa but still the call rate is high, Kindly correct this on High priority.

PS: what is the use of Rs.36/- still i am not able to use and causing call costing more.
Dear [protected]@gmail.com,

We are working on your issue and will update you soon.

Regards,
Aircel social Care Team
Dear [protected]@gmail.com,

We would like to inform you that we have checked and found that you are getting charged first 120 second of the day as per the base plan of 2p/sec, post which you are able to get the benefit of Rs.36/- benefit like 15p/m A to A.

Regards,
Aircel Social Care Team

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