[Resolved] Aircel — Cheating Bill

namkala

from Kolkata, West Bengal

Address:

793001

I cannot trust in Aircell at all.yesterday 16 april i was checking unbill amount it was showing that 824.32

I did not make any call except 2 or 3 sms, as I have jio and vodafone free calling service .But today when i check unbill amount it is showing 837.62 that means aircel is cheating against their customer. I cannot trust at all . In this days of competition .I have already MNP . Cannot trust you at all. My postpaid number [protected] You can check it

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May 23, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Apr 17, 2017

Updated by namkala As soon as I posted complaint here, within an minute I got a call from [protected] told me that he is calling from aircel customer care And told me that your aircel bill was due to server problem and ask me to verify my last bill paid so he ask for my debitcard no and expiry date but wen he ask for cvv number then only I came to know that he is not from Aircel but a scammer, Fraud person

Verified Support

Apr 17, 2017

Aircel Customer Care's response Dear Namkala,

We are forwarding your concern to the team. Please allow us some time to get back to you. Further, We would like to inform you that Aircel never asked for any security detail from the customer. So please not to share such kind of detail with anyone.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Namkala,

We would like to inform you that as per our record your active plan is 3G Welcome 399 Plan where daily rental will be added every day in your unbilled amount. Daily rental is calculated by dividing the rental amount with 30 days. So, your daily rental will amount to Rs 13.3 p. As such when Rs 13.3p added to your unbilled amount, that amounts to Rs 837.62 from the previous amount of Rs 824.32.

Warm Regards,
Aircel Social Media Team