[Resolved] Aircel — complaining about rudeness of company

M.Sameer

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I saw my best offer in my number which is [protected] by dialing *121# and here i see ftt of 69 without any t&c then i called (198) your customer support executive and i asked him that ftt of 69 is available or not she said its available on your number and go for recharge you will get ftt of 69. I recharged of rs 69 in the number stated above and after recharge instead of giving me 69 ftt company give 69 as promo balance not as main account balance and after recharged i called your service helpline but your executive did not recieve my call yet.
Sir please help me as soon as you can.

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Oct 5, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear M.Sameer,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date of offer message received/saw:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 31, 2017

Aircel Customer Care's response Dear M.Sameer,

We would like to inform you that the actual benefits under RC69 i.e. FTT valid for 10 days and 1 local A2A minute valid for 1 day have been credited to your account.

Further, please share the snapshot of the desired offer that you received so that we can cross-validate the same at our end.

Warm Regards,
Aircel Social Media Team

Sep 01, 2017

Updated by M.Sameer Date of offer message received/saw:27th August
Recharge Date:27th August
Mode of recharge:through retailer by *150...
Transaction ID:207:Txn No. DLR[protected]
Sir in the offer page as I shared you do not mention any T&C related to promo recharge or so. You only show FTT of 69. Further, before recharging I was also called your helpline i.e 198 your Executive also not told me any condition she Only said yow will get FTT of 69 by any mode of recharge I have also recording of that call If you want I will send you.
SIr give my benefit I have all the proofs to show that I am right.