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[Resolved]  Aircel — complaint against a auto renewal sms pack without any consent

My complaint is same as shudhanshugpt. My aircel no. ([protected]) has been charged rs.2 daily for the renewal of sms service ndmc170317sms2 for the last week without my consent. Why the hell did you did you do this guys?? I havn't request for any such service but you has activated it on my no. Without my permission. I would like it to be deactivated and my money refunded as soon as possible.
Please don't activate any such service yourself in the near futute without the user interface.
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Nov 28, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2017
Aircel Customer Care's response Dear Customer (Sean Snephen),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Oct 24, 2017
Aircel Customer Care's response Dear Customer (Sean Snephen),

We hope that our team got in touch with you and shared all the requisite information.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

I get calls from as Airtel reg offers for prepaid connection, I request to delete this service and not to call regarding offers etc
Reply
Not able to convert aircel postpaid CUG number [protected] (only one number in CUG now) to aircel prepaid . shall i port or whats the procedure
Reply
Aircel Customer Care's response, Oct 21, 2017
Verified Support
Hi Customer (bhuvan123bhuvan),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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