[Resolved]  Aircel — deactivate masti mall and limitless music regarding

Hi sir i am vinoth. I am getting msg from aircel service that u have activated masti mall and limitless music and detected 35 rupee for masti mall and 14 rupee for limitless music but when i tried to deactivate by sending msg to 155223 stop and i got a reply that u have not activated any services. Plz deactivate these vas. My number is [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 24, 2017
Complaint marked as Resolved 
I sent msg to 155223 STOP and i have received that u have not activated any services but i have detected 35 rupee today for masti mall and 14 rupee for limitless music
Complaint comments 

Comments

Pls send my all call history of my number
[protected]
My gmail id - [protected]@gmail.com
Aircel Customer Care's response, Aug 26, 2017
Verified Support
Hi Jitendra Prasad sahoo,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team
I need to know my [protected] Aircel number outgoing sms details
Aircel Customer Care's response, Aug 26, 2017
Verified Support
Hi Supriyagogoi,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team
This is Renu my no.[protected]. I can't send SMS from this no. Last 15days. Kindly fix this problem.
I will recharge SMS pack also stl not working.
Thanks
Aircel Customer Care's response, Aug 26, 2017
Verified Support
Dear Renu Ajay,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Signal Bars:
Alternate No.:
Sample number to which you are unable to send SMSs:
Complete address:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 12, 2017
Verified Support
Dear Renu Ajay,

Our team tried reaching you but the number was not reachable. Further, we would like to inform you that the incoming and outgoing SMS service (of your number) is very well active.
However, if the issue still persists, we request you to share the following details so that we can proceed accordingly:

Alternate No.:
Complete address:
Specific location of issue (indoor/outdoors):

Warm Regards,
Aircel Social Media Team
This is my mobile number [protected], in this With out subscriber knowledge VAS (Value Added Service)activated and balance get debit from mobile number.
When i contact to customer care there is no proper response.
In last 2 month i face this problem as 3rd time.
Aircel Customer Care's response, Aug 26, 2017
Verified Support
Dear Customer (buvaneshkumart@gmail.com),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 12, 2017
Verified Support
Dear Customer (buvaneshkumart@gmail.com),

We would like to inform you that the deducted amount (Rs 25) has been refunded to your account and the service has been deactivated.

Warm Regards,
Aircel Social Media Team
Please activate my airce no. [protected] as it is very important for me.
Kindly grant my request as soon as .
Aircel Customer Care's response, Aug 26, 2017
Verified Support
Hi Customer(sushant2400sinha),

We request you to share the registered name with this number and 20 digit SIM no. to assist you further.

Warm regards,
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information