Aircel — Did not get the benefits promised by aircel

Address:Jagatsinghpur, Odisha, 754142
Website:paytm.com

Dear sir,

I did the special recharge on my number aircel no. [protected] through paytm of amount rs. 31 having plan of local +std a2a is 1p/4sec and a2o is 1p/2sec... And the recharge was successful and the same massage i got from aircel. But when i used to call, don't get the benefits / rate cutter in my call.

I talk with customer care executive but did not get any help. Requesting you to please do the needful either to get the benfits or to get my money back. My transaction details are

Paytm
Transaction receipt
Order no: #[protected]
Operator reference no: #kor[protected]
Date: thu, apr 14, 2016 at 7:46 am
Amount rs.31
Mob. No. [protected]
+4 photos
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Comments

Dear Customer(ck453),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear sir, as per your commitment till date didn't get any resolution from your end. it total seems to be unprofessional and fraud. Requesting you to expedite the same and help me out.

Thanks and regards
Chandan Kumar
Dear Customer(ck453),

We are working upon your issue and will get back to you with an appropriate resolution. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Dear Sir, jz for this rate cutter recharge Of Rs. 31 you people are still working as a research as if you are going to land on MARS...from last 7 days it can't be resolved... Its is totally abyss.. Whatever I should comments on this will be less for it.. But I think there is not any effect of it on you people.

My money from the main account is deducting 1.5 P/ 1sec for each and every calls... What about the money I am getting extra charge for calls from the day of recharge... How you people is going to return it.

Please return the extra money spent for each call from the day of recharge of rate cutter.

Regards
Chandan

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