[Resolved] Aircel — disconnection of my prepaid sim : [protected] | |||
I am using Aircel pre-paid sim for 15years. Now without any intimation they have disconnected my mobile and say that is been deleted and that I can go for new no.or the same no in post paid. I do not want to forgo my old no. So I paid Rs. 300/-as deposit, last week. But no response from their side. Let them pay my money back, there are many mobile service providers. Was this information helpful? | |||
Jan 6, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Nov 27, 2017 Aircel Customer Care's response Dear Customer (thiruvengadam.p), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better: An alternate number: 20 digits of new Sim: Warm Regards, Aircel Social Media Team Verified Support Nov 28, 2017 Aircel Customer Care's response Dear Customer (thiruvengadam.p), We would like to inform that the number [protected] has been activated now and we regret the inconvenience caused due to delay in processing the request. Warm Regards, Aircel Social Media Team | |||
 5 Comments | |||
Comments
Sir i deposite 5000 rs but no work start nd no chake and rupees gane and i resive per day call ki 20000 incom tax deposite kro so i sagest you
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Dear sir,
my aircel no is [protected] yesteday i got a msg that 101 rs recharge for 5 gb data and all call free unlimited fro 28 days i did it i got only data and when i make a call than still my balance is deducting so kindly take an action on it as soon as possible .
my aircel no is [protected] yesteday i got a msg that 101 rs recharge for 5 gb data and all call free unlimited fro 28 days i did it i got only data and when i make a call than still my balance is deducting so kindly take an action on it as soon as possible .
Aircel Customer Care's response, Nov 28, 2017
Verified Support
Dear Customer (mAZZA AA JAYGA),
We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:
A sample number on which you are facing balance deduction issue:
Warm Regards,
Aircel Social Media Team
We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:
A sample number on which you are facing balance deduction issue:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Nov 28, 2017
Verified Support
Dear Customer (mAZZA AA JAYGA),
We would like to inform you that given offer is applicable only when recharge is done through SOMA (Retailer will check offer by dialing *150#).
Warm Regards,
Aircel Social Media Team
We would like to inform you that given offer is applicable only when recharge is done through SOMA (Retailer will check offer by dialing *150#).
Warm Regards,
Aircel Social Media Team
My aircel no. has been suspended incoming and outgoing both services has been stoped. How can i use this number again please i want to know the process.
Aircel Customer Care's response, Nov 28, 2017
Verified Support
Dear Customer (Åąřåv Vęřmā ),
Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
Regards,
Aircel Social Media Team
Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
Regards,
Aircel Social Media Team
My aircel sim lost. So iam taken new sim same number in 5days back.but still sim not activated. No response from Aircell express team.in this issue I'm lost money also.
Aircel Customer Care's response, Nov 29, 2017
Verified Support
Aircel Customer Care's response, Dec 7, 2017
Verified Support
Dear Customer (Raavi.Prasad),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
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Why you Blocked or Protected that Porting Number Messaging Service???
For UPC code we tried calling you but no response was provided. You need to send an SMS typing PORT 9821865969 and send it to 1900.
Warm Regards,
Aircel Social Media Team