[Resolved]  Aircel — Failure to provide solution against 3G speed issue - Ashis Ghosh - +[protected]

Address:

Kolkata, West Bengal

I have purchased an Aircel GSM connection (Mobile no. +[protected] on 30 April 2014 in order to use the 3G promo code received with SnapDeal purchase and activated the pack on the same day. However, since then I am getting data transfer speed less than 10 KBPS while I have adequate data balance & validity. This is happening irrespective of my geographic location i.e happening everywhere - I have tested the speed when at home, at office, on road everywhere. Even the GPS signal is lost frequently. This has been escalated to customer care so many times and I have also emailed them several times - I am just getting complaint no.s one after another and they keep on asking for details of the problem while I feel being cheated as a consumer. They are just giving 1X speed and marketing that as a 3G pack - Can you imagine data transfer speed @ less than 10 KBPS over 3G ?!?! They are simply fooling innocent customers and harassing them in the name of 3G service. Refer attached screenshot of the data I have been capturing. The 'GPRS' speed (red rows) is extremely slow while the same handset is giving good speed over WiFi (I have personal broadband) i.e. the green rows.