[Resolved]  Aircel — I was using one aircel number, which was suddenly used by an unknown

I had a [protected] number, which was used by my family. As the mobile got switched of for more than one month, the sim was not used by them. When we got the mobile repaired, we found it is not working. Once while i was checking my whatsapp i came to know that the same number has an account and when i made a call, the phone rang, but not received by the person. Again the number seemed switched off. So a doubt raised of possibility of misusing of my number.
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Oct 20, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Sep 13, 2017
Manu Debnath's response
Sim card blocked
Verified Support
Sep 16, 2017
Aircel Customer Care's response
Dear Sanghamitra Biswal,

We request you to visit any nearby Aircel store with your valid ID and address proof to get cross-validated your number and to get further assistance in this regard.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Manu Deb Nath. Aadher no[protected].mobile no-[protected]
Aircel Customer Care's response, Sep 16, 2017
Verified Support
Hi Manu Debnath,

We would like to inform you that as per government guideline you need to visit nearest Aircel store along with your SIM and aadhaar card to link your number as the physical presence is mandatory to complete the biometric process.

Warm Regards,
Aircel Social Media Team
Hello
My Aircel Sim card ([protected]) is stolen on 9/9/2017

Details:
Subhajit Naskar
Vill- Kharupatalia
PO- South Garia
Baruipur
South 24 Parganas
743502
Aircel Customer Care's response, Sep 16, 2017
Verified Support
Dear Customer (subha_ju_ph),

Please share the following information (as per the document submitted for the connection) to confirm your identity so that we can forward your request (to block your number) to the team:

Alternate no.:
Last recharge amount (in Rs):
Date of Birth:
Complete Address:

Warm Regards,
Aircel Social Media Team
Need itemised bill copy for [protected] this number through [protected]@yahoo.com
Aircel Customer Care's response, Sep 16, 2017
Verified Support
Hi Customer (jsiddq),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 16, 2017
Verified Support
Hi Customer (jsiddq),

We would like to inform you that the itemized bill has been sent to the requested email ID.

Warm Regards,
Aircel Social Media Team

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