[Resolved]  Aircel — ILLEGALLY REDUCING MONEY FROM MAIN BALANCE AND UNETHICAL BEHAVIOUR OF CUSTOMER REPRESENTATIVES

Address:Kolkata, West Bengal

my phone number is [protected].i have bought it 1months ago.before somedays, some video30 pack was activated on my number and i was charged 1 rupee.immediately i contacted with your customer representative and informed him about the incident.she assured me that my money would be returned and the service would be deactivated.but today 8 rupees are reduced from my balance without any reason and more surprise to it your customer representatives are not receiving my phone when i tried to contact them.this was happened to my previous number also, due to which i rejected the number. its my last attempt to solve the thing peacefully, otherwise i will lodge a complaint against your company in right place.
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Jun 17, 2015
Updated by sourav singha
give my money back and deactivate whatever the service is activated on my number.
Complaint comments 

Comments

Hi sourav singha,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in
Dear sourav singha,

Post system check it has been found that your balance of Rs. 7/- got deducted dated- 13/6/2015, 17/6/2015, due to Download of VAS - TECHTEXT, HUNGAMA- TECHZONE, HUNGAMA through WAP . Credit of 7/- have been posted in your A/C from our end dated -19/6/2015 .

Regards,
Aircel Customer Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information