[Resolved] Aircel — International call deposit amount not refunded

thamizharasan.sekar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600119

My mobile no. Is [protected]. I have changed the network from aired to other network before 75 days. I have deposited for international roaming rs. 1500 but still it not refunded. I have informed customer representative 5 times and also i have visited the show room 3 times for refund my deposit amount after deduction my billed amount. But still i didn’t get any response there.

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Jul 19, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2017

Aircel Customer Care's response Dear Customer(thamizharasan.sekar),

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Alternate No.:
Store address:
Date of visit to store:
Executive Name:

Warm Regards,
Aircel Social Media Team

Verified Support

Jun 07, 2017

Aircel Customer Care's response Dear Customer(thamizharasan.sekar),

We request you to provide the address details to send the Cheque through courier.

Warm Regards,
Aircel Social Media Team

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Comments

manas176

from Mumbai, Maharashtra

My aircel number [protected] is lost now i want a new sim having same number what should i have to do pls suggest

Aircel Customer Care's response, Jun 7, 2017

Verified Support

Dear Customer (manas176),

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs

Warm Regards,
Aircel Social Media Team