Aircel — Internet pack not active

Address:Samastipur, Bihar, 848101
Website:www.aircel.com

Acknowledge no. - internet pack not active - [protected] (ern[protected]b64r)


I had sent message 4 times to aircel telecom company by mail and phone (proof available) as below:

First mail on 21/04/16- dear sir/madam
This is to inform you that i am not able to active internet data on mobile through *121#.
I tried twice daily but message showing as internet pack not active due low balance. but i have sufficient amount for the same. despite regularly contacted with your costumer care no. but till now the said issue is still not resolved.
You are requested to look into matter so that i am able to get internet pack.

Second mail on 25/04/2016
With referee to your below mail, my mentioned mobile no. is not icr location, i belong to begusarai district bihar.
So you are requested to look into matter as urgent basis.
As per *121# option, available recharge for my location is rs 28, rs 175 etc for 3g service activation.

Third mail on 25/04/16- dear sir/madam
My issue is still not resolved.

Fourth mail on 24/05/16-dear sir/madam
My issue is still not resolved.
Was this information helpful?
No (0)
Yes (0)
Aircel customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer([protected]@gmail.com),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Dear Customer([protected]@gmail.com),

Our team was unable to contact you. Please share an alternate number so that our team can get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
As desired my alternate no. is [protected]
Dear Customer([protected]@gmail.com),

We hope that our team got in touch with you and your issue has been resolved now.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information