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[Resolved]  Aircel — Misguidance by customer care complaint no and not refunding the money which is deducted by the telecom aircel

Address:Mumbai City, Maharashtra, 401107
Website:facebook

My name vikas. Aircel user. Phon no [protected]. Aircel telecom as deducted my money from balnce. N my call rates are in due period after then also they are deducting my money. N the consumer care, the representative name jyoti talvar is not refunding my money. I want my money back soon as posible or realy i m going take these in facebook n twiter n even more. I just want my money back soon as posible. N aircel telecom i was realy not accepting these from your telecom consumer complaint representative name jyoti talvar.
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Sep 23, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2016
Aircel Customer Care's response Dear Customer(Badboy v),

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Amount Deducted:

Any message received upon deduction:

Call duration:

Sample no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Aug 23, 2016
Aircel Customer Care's response Dear Customer (Badboy v),

We hope our concerned team got in touch with you & shared all the requisite information with you.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

my aircel no [protected] missed call and outgoing and incoming call
Reply
Sir please send me my call details outgoing incoming missed call all call details send me
Reply
Aircel Customer Care's response, Aug 12, 2016
Verified Support
Dear Mohmmad Adil,

Thanks for reaching out to us. We request you to visit your nearest Aircel store along with the following documents for further assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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