Aircel — MOBILE NO.[protected]; NOT GETTING DATA UNDER SAMSUNG MOBILE SCHEME | |||
Dear Sir, I had purchased Samsung Grand Prime Mobile on 24.12.2014 from M/s Datamation, Ulubari, Guwahati and there was offer for Aircel Data @500 MB per month for 6 months and as per the said scheme I had deposited Rs.155/-for recharge for Mobile No.[protected], which supplied by your Aircel Executive. After activation, I got Internet connection. But expiry of Data 1 GB for first month, I was not able to get Internet connection for further Data till date and showing/receiving no balance. I have gone to your Aircel office at ABC, Guwahati few times but no solution. I have received SMS from Aircel on 22.01.201`5 as under: "Congratulations! Your Aircel account is credited with 500 MB Free data per month for 6 months. Discover the Joy of Little Extra with Aircel.T&C Apply." 2. In view of the above, kindly arrange to restore the position so that I could get monthly 500 MB Free Data (3G) for 6 months with immediate effect. Thanks & Regards. Jagajyoti Dey (M) [protected] Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Dey,
Greetings from Aircel!
Your concern has been raised under SR number 1-[protected].
As discussed
with you over phone in your Aircel number [protected] on 10th Mar’15,
we would like to inform you that as per system validation benefit of Samsung
handset bundle offer, i.e. 500mb data / month for 6months, have already been
credited to your mobile account. Moreover, you have already consumed the 500mb
data and you will receive the next 500mb data from 23rd Mar'15.
You may also
contact us at our Customer Care service 198 (toll free) or 121 (0.50p/3mins)
for any query or request.
Looking for your kind co - operation and assuring best of our services.
Truly
Aircel
Greetings from Aircel!
Your concern has been raised under SR number 1-[protected].
As discussed
with you over phone in your Aircel number [protected] on 10th Mar’15,
we would like to inform you that as per system validation benefit of Samsung
handset bundle offer, i.e. 500mb data / month for 6months, have already been
credited to your mobile account. Moreover, you have already consumed the 500mb
data and you will receive the next 500mb data from 23rd Mar'15.
You may also
contact us at our Customer Care service 198 (toll free) or 121 (0.50p/3mins)
for any query or request.
Looking for your kind co - operation and assuring best of our services.
Truly
Aircel
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in