[Resolved] Aircel — My billing amount

Saravanan Ajay

from Uttukkuli, Tamil Nadu

Address:

Chennai, Tamil Nadu, 602024

My aircel postpaid bill gets increase 539 suddenly, from 268 rs.last 10 days am not used in this month. With out any intimation they charged, i cant pay this much of amount. Kindly take serious concern. Do needful to reduce my bill.[protected]. Not prior inform they told my plan gets increase from 200 to 299rs. Internet am using only on my reliance gio this month. But they told limit crossed. But for that conformation message i wont get from aircel. Kindly revise my bill amount

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Oct 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 23, 2016

Updated by Saravanan Ajay This is saravanan from chennai.My aircel bill this month comes 537 rs.Instead of my normal 250 rs bill.For this no [protected].So pls kindly do needful to normalize my bill amount.Last 10 days am using reliance gio network only.But they charging high amount.I cant pay this much of amount.Better release me from aircel network.

Verified Support

Sep 24, 2016

Aircel Customer Care's response Dear T SARAVANAN,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 24, 2016

Aircel Customer Care's response Dear T SARAVANAN,

We verified your number and found that plan has been migrated from 3G Smart 249 Plan_ - 3G Smart Plan Rs 299 bill shield. As per the extensive market bench-marking we migrated the rentals and confirm that the benefits offered and the corresponding rentals are in par with industry standards. Hence we attached the new rentals to you to opt the best fit plan. We have verified your number and found that you have been charged for 3G GPRS, since you have exceed the freebies and utilized 600 MB. Hence amount of Rs.143 without tax charged for the same.

Warm Regards,
Aircel Social Media Team