[Resolved] Aircel — ndairpi2 & ndairsms2n deducting per 2 from main balance

Rahul Panday1

from Chandigarh, Chandigarh

Address:

New Delhi, Delhi, 110009

Dear team,

I am rahul, i have called many time in aircel customer care and they always told me there no any service activated on your no., and many time tried by usd code *121*0200#to deactivate ndairpi2 & ndaairsms2 but it doesnt stop to deducting every day to rupees from my main balance. My mobile no.[protected].

Email:-rahul. [protected]@gmail.com

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Jan 17, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2017

Aircel Customer Care's response Dear Customer (Rahul Panday1)

Apologies! We would like to inform you that to deactivate the NDAAIRSMS2 pack kindly dial *121*02# from your concerned Aircel number and regarding the NDAIRPI2 pack, we are forwarding the complaint to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 11, 2017

Aircel Customer Care's response Dear Customer (Rahul Panday1)

We would like to inform that you have been charged Rs 26/- for the activation of Rs 2/- auto-renewal data & SMS pack. Hence, charges are found correct and Rs 26/- will be credited to your number within 12 hours as a one-time goodwill gesture. The pack has been deactivated from our end.

Our team tried to call you but the call was not answered.

Warm Regards,
Aircel Social Media Team