[Resolved] Aircel — NDAIRPI2 service gets automatically activated .Need to deactivate it and refund deducted money | |||
For the past 10 days, 2 rupees per day is getting deducted from my balance under NDAIRPI2. I didn't activate it and checked under 155223 and found I'm not subscribed to any pack. Not able to deactivate by sending STOP to 155223. Not able to get in touch with any customer care executive. This is pathetic service and cheating by AIRCEL. just stop this. Phone number [protected]. Was this information helpful? | |||
Mar 1, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 14, 2017 Aircel Customer Care's response Dear Customer(abhay.[protected]@gmail.com ), We are forwarding your concern to the team. Please allow us some time to get back to you. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Jan 28, 2017 Aircel Customer Care's response Dear Customer (abhay.[protected]@gmail.com), We would like to inform you that, we called you but the call was not reachable. Further, as per our records, you have been charged Rs2/- for the activation of daily data pack services on your number. Hence charges found are correct and no waiver is applicable. Warm Regards, Aircel Social Media Team | |||
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We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We have checked your account details and found that MOBCGK30 service was activated on 17th jan after due consent from you. We have a dual consent record from your end in lieu of which the service was activated. However we have processed refund of Rs 30 in your account.
Warm Regards,
Aircel Social Media Team