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[Resolved]  Aircel — Need balance refund

Address:Madurai, Tamil Nadu

Hi My Aircel number. 1)Complaint On 04.09.2014 I have main balance suddenly amount deduced Rs.50 i'm not subscribed to anything. Later i call your customer service they said amount will be refund within 48 hours. Not yet amount was refunded. Please Refund my amount as soon as possible. Complaint number:1-[protected], 1-[protected] 2) Second Complaint: I recharged my aircel number for Rs.453 on 23rd Sep 2014. And I have main balance of Rs. 355 suddenly full amount deduced. i'm not subscribed to your VAS services. Later I contacted your 198 customer call they said you are . But i'm not activate this so please refund my account Rs355. Note: I'm Customer of aircel since 6 years. So please response to this mail as soon as possible. And refund my deduced amount. complaint no: 1-[protected] And i'm aircel past 6 years. For the past one month i lost Rs.405 plus from aircel. Cheating Network, Worst Network, Poor Network...etc = AIRCEL Note: If this process continues i will put bad review in all websites about AIRCEL.
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Dec 10, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2016
Aircel Customer Care's response Dear Customer(mukesh007).

We would like to inform you that RC 148 pack has been activated. Hence, we won’t be able to pass any waiver in this regard.

Thanks and Regards
Aircel Social Media Team
Complaint comments 
9 Comments

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Comments

Hi Harshi Krishna, We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected]@aircel.co.in to help you.
Reply
Some services were activated without my permission and deducted my balance so kindly refund my money to my aircel account my number is [protected]


If money is not refunded I will complain it to TRAI
Thank you
Reply
Aircel — Need balance refund

i m pushparaj mishra

Hi My Aircel number. [protected] I have main balance suddenly amount deduced Rs.30 i'm not subscribed to anything. . Please Refund my amount as soon as possible.
Reply
Dear Customer(Amankk12!),

We would like to inform you that your issue regarding balance deduction will be resolved soon.

Warm Regards,
Aircel Social Care Team
Reply
Dear Customer(Pushparaj Sonu),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:


Date & Time of deduction:
Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Reply
Dear Pushparaj Sonu,

We have refunded Rs 30/- towards deduction on 1st June and deactivated the services as well.

Warm Regards,
Aircel Social Media Team
Reply
148 services were activated without my permission and deducted my
balance so kindly refund my money to my aircel account my number is
[protected]
Reply
Aircel Customer Care's response, Oct 22, 2016
Verified Support
Dear Customer(mukesh007).

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Date and time of deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
net service were activated without my permission and deducted my
balance 148 rup so kindly refund my money to my aircel account my number is
[protected]
Reply
I have recharged for 3g data pack but got 2g data.. instead so plz help me out as it's unfair as what u show and what u actually give..??
Reply
Aircel Customer Care's response, Feb 7, 2018
Verified Support
Apologies for the inconvenience caused to you. Kindly share the following details with us so that our team can look into your issue:

Aircel No.:
Alternate No.:
Complete address:
Nearest landmark:
Duration of the issue (a problem since when):
The Issue with a specific website or all website:
The Browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Feb 15, 2018
Verified Support
Dear Goutam,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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