[Resolved]  Aircel — Neither received the talktime, nor money refunded into my credit card account

Address:

Mumbai City, Maharashtra

Dear Sir/Madam

I am a customer with aircel since 2011. My mobile number is 88XXX75711. I had recharged on 19 SEP 2013 for Rs. 69/- on https://aircel.com/recharge/‎ website. And my bank details immediately gave me message saying amount debited. But still neither have I got talktime recharged nor has the money debited been returned to my credit card account(VISA Citi Bank Credit Card no 4386 XXX0 XXXX 6650). When I complained about the same to customer care by phone and asked me to visit Celicity if the amount will not be credited in 10 days, but to no avail. I had visited the Aircell Cellcity on 28 Sep and was assured me the amount will be credited back in 1 to 2 days, and asked me to bring the credit card statement if no avail the amount and again visited the Aircel 19 OCT 2013 with the credit card statement and to report the same complaint and experienced firsthand the poor service there by the lady manning the counter. And I was neither given the complaint regn token id nor any acknowledgment and was just told that the complaint will be resolved but till now no result has come out of all this. The company should take appropriate action and credit my card account with the said amount asap.

Note: This is my second time raised the compliant and did get any response for previous complaint.

Yours faithfully, BHASKAR KADA.