[Resolved]  Aircel — network issues. unable to initiate calls and use internet services

Address:

Chennai, Tamil Nadu, 600008

Hi team.

I have been facing network issue with aircel for many years. I had raised my concern regarding network for more than 30 times but every time they have closed without my consent. Sometimes i have raised complaints to the showroom but still no action on those tickets. Every time i have to come to road to have a call due to bad network. Particularly when i use 900mhz freq mobiles the network is too bad (No signal) but if i use a mobile with 850mhz atleast i can see 1point in the signal bar. However very sporadically mobile receives signal. Very difficult to get calls then how about connecting to internet? Not possible because signal strength should have ro be good to connect to internet. I had receiving 6gb every month when i use postpaid which cannot be used effectively because of poor network. I had asked customer service and showroom staff to provide me a booster to improve signal strength for which i can pay and use it. Also asked them to help in configuring the 3rd party device from online if i buy but they had no reply. During postpaid to to prepaid, migration detention team called me and said that they will provide me a booster if i continue with postpaid service. My question s postpaid customer is important than a prepaid customer? If means then you can convert all your prepaid bussiness to postpaid and give extended support (Boosters) to them. My family members are using aircel service. It would be grateful if you resolve my issues. One of my colleagues said that aircel provided booster for him due to such network issues. If required i'll give him contact number to confirm with him. Jio, airtel are providing good signal strength why not aircel.

I have not gone for portability to other networks yet. I strongly believe aircel team would understand my concern and try to resolve my concern at the earliest because tired of raising complaints... If you want i can buy a booster for using your service.

Also please let me know why and how my tickets are closed without my consent.

Please advise me for portability if you can't provide me a solution.