Aircel — No response for the complaints | |||
I done a wrong recharge through freecharge. I know the mistake is from my side. That's y i am requesting you to revert the recharge to my number which is [protected]. and the wrong recharge happened to [protected] number. attaching the receipt from freecharge transaction happened and processed against the operator ID KOR[protected]. You persons where reverting the wrong recharge and which is recorded on https://www.consumercomplaints.in/my-complaints.htmlaircel-c321453.html. Event the same happened for many customers from other operators too. all other operators are reverting the amount. When i done the recharge as per freecharge record aircel recharge system was down. I done the recharge for an amount of Rs 251. which is not a small amount. plz do the needful and revert the recharge to my correct number which is [protected] Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
hi,
Still these days I was not yet received Rs 251 transaction benefits for my mobile number.
Why its taking so much time.
What went wrong.
As per freecharge mail my transaction was not yet processed still on 13th april. Then how cum the transaction was not yet canceled. Do the needful and revert back the amount / benefit. There was some mistake from your side too that's y i was getting such a mail from freecharge.
Mail from Free charge side on April 13th
Dear Jose,
Thank you for your patience and we apologies for the delay in resolving this issue.
We are sorry but your transaction (order ID FCVW[protected]We are sorry but your transaction (order ID KOR[protected] has still not been processed by the operator.
The final status update from the operator end may take 1-2 days at times.Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.
Still these days I was not yet received Rs 251 transaction benefits for my mobile number.
Why its taking so much time.
What went wrong.
As per freecharge mail my transaction was not yet processed still on 13th april. Then how cum the transaction was not yet canceled. Do the needful and revert back the amount / benefit. There was some mistake from your side too that's y i was getting such a mail from freecharge.
Mail from Free charge side on April 13th
Dear Jose,
Thank you for your patience and we apologies for the delay in resolving this issue.
We are sorry but your transaction (order ID FCVW[protected]We are sorry but your transaction (order ID KOR[protected] has still not been processed by the operator.
The final status update from the operator end may take 1-2 days at times.Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.
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+91 97 3819 9010
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in