Aircel — Prank calls

Address:

Chennai, Tamil Nadu

To whomsoever it may concern.

I have raised a complaint to aircel regarding wrong calls. For god sake, i didn't get any response. Their service is not suitable for the people who wants to live a decent life by earning money honestly.

Here is the thread of my complaint that yielded nothing:

"i have raised my complaint months ago. But your customer care didn't even respond to any of my queries.

I have got numerous calls from your agents about non - payment, but not about my complaint.

My final email about the complaint once again for you because i'm tired of explain this over and over to every useless person who calls me regarding the payment.

I don't want to retain the so called number (A total scam number) or as your customer if you foot care about my complaint and continue your third class support.

Below is the copy of my complaint in red and the so called response from your so called customer care.

Infact, you lost a customer!!! (And i know you don't care about it, but then just want to keep you posted. .)
1. Ack : i'm getting prank calls ern[protected] mmthzb
Auto ack: aircel
Mar 11
To me

Dear aircelite,

We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.

Kindly allow us to respond to your concern within next two working days.

We assure you timely response and resolution. Thank you for choosing aircel.

Truly

Team aircel

Website: www. Aircel.com

Please do not reply back this mail as this is an automated response of your e - mail.


This e - mail message and its attachments are for the sole use of the intended recipients. It may contain proprietary, confidential, privileged information or other information subject to legal restrictions. If you are not the intended recipient of this message, please do not read, copy, use or disclose this message or its attachments. Please notify the sender immediately and destroy all copies of this message and any attachments.
Warning: this e - mail message including attachment (S) , if any, is believed to be free of any virus. However, it is the responsibility of the recipient to ensure for absence of viruses. Aircel shall not be held responsible nor does it accept any liability for any damage arising in any way from its use.

********************************************************************************...⇄

2. Dear customer,


Thank you for writing to aircel.


With reference to your e - mail dated 11 / 03 / 2015, we would like to inform you that the request can be processed only when the valid ten digit aircel number is mentioned.


We request to kindly share the 10 digit aircel number for further assistance.


Your service request number: 1 - [protected]


It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.


Thanking you and assuring you of our best services always.


Warm regards,


Niranjana r


Aircel


Customer service delivery

[protected] original message[protected]
From: [protected]@gmail.com
Received: 3 / 11 / 2015 4:40 pm
To: chn - talktoaircel (E)
Subject: i'm getting prank calls


Hey aircel team,

This is an email of the grievance happening to me because of this new number.

I keep getting calls from few people asking for itis may be spelt wrong, asking for some payment and other inquiries. I'm not sure about what they are talking about.

I took this new number one and half months ago by an aircel agent offering corporate connection. But this situation is really annoying.

I strongly ask you to change my number immediately or else take back my connection. I don't want to go through this headach. If this issue persists, i will surrender this sim card in the court and let my friends know about your poor and irresponsible management
Of your customer's information.

An immediate response will avoid chaos.

Thanks for the attention. "