[Resolved] Aircel — product benefit not added

kutti ravi

from Delhi, Delhi

Address:	638453
Website:	DT - Aircel

I have received a message from DT-AIRCEL as Unlimited internet (2GB/Day) and unlimited voice call. So that I make a recharge for Rs.89.

But after that I make a recharge there is a charge consumed as per normal tariff. When I contact the customer care they told they didn't send any message like that. But whenever I make recharges (Verify my recharge history) following only by the offer messages. Every offer messages I received from the DT-AIRCEL only.

Why that network provider(Aircel company) charge for that calls after I make a recharge.

I attached the screenshot copy of that message also. Kindly clear my issue / query as early as possible.

+2 photos

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Mar 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Aircel Customer Care's response Dear Kutti Ravi,

We are sorry for the problem you've had with us. We have escalated your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Feb 20, 2018

Updated by kutti ravi Today i received a mail from the same (DT - Aircel) as,

Dear Customer, your concern as per your reference number[protected] has been resolved on 20/2/2018. In case you are not satisfied with the resolution, you may raise appeal within 30 days through email / facsimile / post / call centre.

May I know about what they did?

Feb 22, 2018

Updated by kutti ravi Still the problem is continued. After that when I received a message of resolving the problem still the problem is not cleared. They consume a tariff for my outgoing calls.