Aircel — Recharge balance issue

kundansingh17

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226016

I rechrged my phone no. [protected] with 45rs. via my paytm account.
As details given on the portal I should be getting 50 rs. for this recharge but only recieved 46rs. Even I received the recharge message for 50 only. I complaint for it and was told that within 48 hours the issue will get resolved.
It's been almost one week I didn't received the left amount. Again I complain for it but the response was disgusting and unprofessional.

I asked them to lodge a complain for my inconvenience but the call get hanged up.

This is very irresponsible behavior.

Please short out this issue ASAP.

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Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kundan(kundansingh17),

We regret for the inconvenience caused, Kindly share the following details so that our team can look into your issue:

Date of offer message received:
Recharge Date:
Transaction ID:

Warm Regards,
Aircel Social Care Team

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Kundan(kundansingh17),

We would like to you inform that which benefits are not successful recharged it's been refunded in your account. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in