[Resolved] Aircel — Recharge failed for 199 but money is Deducted in bank account | |||||
I have recharged my Aircel No with199 plan by net banking on 4th feb, recharge was not done but money is deducted in my bank account . Reached the customer execute on the same day, they advised to wait for 5 to 7 days, so that money will be reverted automatically . Till date money is not reverted, kindly take action as soon as possible and let me know if any further details needed to process this request earliest. Following up with aircel near a month and received many SR's below Please note your service request : 1-[protected] Your service request number: 1-[protected] Your service request number: 1-[protected] Please note your service request : 1-[protected] also i have attached the bank transaction details in the mail, get the details from the above SR's Kindly provide proper resolution and close the ticket. Thanks Was this information helpful? | |||||
Mar 30, 2017 Complaint marked as Resolved I have mailed to all the email available in the aircel contact site also "consumercomplaints" had the main role to for the positive response.
Collect the Evidence and knock until you get the right response.
Thanks
Consumercomplaints TEAM Aircel customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 Aircel Customer Care's response Dear Vinodpadmanaban, We regret the inconvenience caused. Kindly share the following details in order to look into your issue: Aircel No.: Recharge Denomination (done on the number): Recharge Date: Transaction ID: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 03, 2017 Aircel Customer Care's response Dear vinodpadmanaban, Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 03, 2017 Aircel Customer Care's response Dear vinodpadmanaban, We would like to inform you that as we have checked and found RC 199 successfully updated on your number on 5/02/2017 and benefits also added on it. Warm Regards, Aircel Social Media Team Mar 04, 2017 Updated by vinodpadmanaban I wasted another 60ps for your proof(sent one sms), as you said (RC 199 successfully updated on your number on 5/02/2017 and benefits also added on it) means, why aircel is charging sms cost and there is no data balance available on usage alert ..Revert back my money. Verified Support Mar 06, 2017 Aircel Customer Care's response Dear vinodpadmanaban, We have re-escalated your issue to the team. We will share an update soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 09, 2017 Aircel Customer Care's response Dear Vinodpadmanaban, Our team is tried to contact you but you didn't picked up the call, so request you to provide us with your alternate number in order to assist you further. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 10, 2017 Aircel Customer Care's response Dear vinodpadmanaban, We would like to inform you that our team tried to contact you but the number was not reachable. We request you to share an alternate no. with us so that our team can reach you regarding the same. Warm Regards, Aircel Social Media Team Verified Support Mar 16, 2017 Aircel Customer Care's response Dear Vinodpadmanaban, Our team got in touch with you and requested you to provide the PG transaction details for further process. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 21, 2017 Aircel Customer Care's response Dear Vinodpadmanaban, We are working on your issue and will update you soon. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Mar 24, 2017 Aircel Customer Care's response Dear vinodpadmanaban, We would like to inform you that the refund has been initiated from our team end and the amount will get credited back to your bank account in 7 working days. Warm Regards, Aircel Social Media Team Verified Support Mar 30, 2017 Aircel Customer Care's response Dear Vinodpadmanaban, Thank you for the acknowledgment. Assuring you best services in future. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team | |||||
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