[Resolved] Aircel — Recharge Offer provided on 121 not completed after mail and talk | |||
On 26th Jan. 2017, on 121 offer for me was 45 TT on 40 recharge and and 500 mb data on recharge of rs. 24 but I got only 31 TT and 100 mb data. Today one of them called and talks very rudely without listening my point. My words are just that I had recharge many times that kind of recharges but I never mention to any retailer for specific discussion about specific or general recharge. If they are providing any special off er than its their duty to facilitate their retailer for specific recharges. Why I should pay for their internal affair. So please take some steps to protect my rights. And Thank you so much I got my deducted balance by complaint from here last time so I have true faith on this complaint box rather than directly talk with Aircel services Was this information helpful? | |||
Mar 14, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Feb 06, 2017 Aircel Customer Care's response Hi Aryan Ray, We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue: Mode of recharge: Screenshot of offer: Warm Regards, Aircel Social Media Team Verified Support Feb 07, 2017 Aircel Customer Care's response Dear Karthiklk, We would request you to please visit your nearest Aircel store with the valid ID proof/documents to get the details for the same. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Feb 08, 2017 Aircel Customer Care's response Dear Aryan Ray, We are regretted inconvenienced caused to you We would like to inform you that, we called you, but the call was not answered. Further, the best offer extra benefit from *121# is only applicable at AGB recharge the AGB recharge mode (Offer retailer dwara*150#recharge pe manya) already mentioned with recharge benefit description. And your recharges were not done through AGB mode. Hence, default benefits have already been credited in your account on 26 Jan 2017. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Feb 10, 2017 Aircel Customer Care's response Dear Aryan Ray, We would like to inform you that, we called you couple of times, but the call was not answered at 1:41PM. Further, Please share alternate number with suitable timings so that we can get in touch with you. Warm Regards, Aircel Social Media Team | |||
 2 Comments | |||
Comments
Hi this is karthick I am in need of my incoming and outgoing calls and text details of my aircel number [protected] tamil nadu circle for the past six months i request you to please provide me the details to mail id at [protected]@gmail.com
With regards
Karthick
With regards
Karthick
Aircel Customer Care's response, Feb 7, 2017
Verified Support
Aircel Customer Care's response, Feb 15, 2017
Verified Support
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We apologize for the inconvenience caused. Please share the following information so that we can assist you better:
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