[Resolved] Aircel — Recharge was not successful but money was deducted

Monika mahur

from Delhi, Delhi

Address:

New Delhi, Delhi, 110084

I had recharge my aircel number of rs 108 on 21 Oct 2016 from freecharge.in but my money was deducted from my bank but transaction was cancelled by the aircel because the recharge amount was not valid . As per freecharge my transaction was successful that's why did not receive my money if the network operator cancel the transaction from there end the money will be refunded with in 48 hours but now it's already being 15 days but I did not receive my money. Both the companies blaming each other.

+3 photos

Was this information helpful?

No (0)

Yes (0)

Dec 6, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

Aircel Customer Care's response Dear Monika mahur,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Nov 05, 2016

Aircel Customer Care's response Dear Monika mahur,

We would like to inform you that as per our record recharge RC_108 transaction got failed on date 21st Oct’16 as you had tried to recharge this amount via third party website so we wish to inform you that please recharge special web offer via our website www.aircel.com.

Furthermore we request you to please get in touch with the respective website for the transaction history or amount reversal.

Warm Regards,
Aircel Social Media Team

Related Aircel reviews

View all 10591 Aircel Reviews

Comments

blackpoison

from Chennai, Tamil Nadu

Aircel to idea porting done after lots of head eache, i have pay idea bill for two month bill . still aicel block my number, and payment pending, i clear all outstanding and excess payment, stii isuee on my number, very worst aircel service .

Aircel Customer Care's response, Nov 4, 2016

Verified Support

Dear blackpoison,

We apologise for the inconvenience caused. Please share your Aircel No. so that our team can look into your issue.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Captain Sam

from Kalyani, West Bengal

I dont get any deactivation option for Pocket Internet Daily auto renewal pack. they are thugs.

Aircel Customer Care's response, Nov 4, 2016

Verified Support

Dear Captain Sam,

We apologise for the inconvenience caused. Please share your Aircel No. so that our team can look into your issue.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Tea

Captain Sam's reply, Nov 13, 2016

its 9804127334. I think it has been cancelled though.

T.M.magha boob khan

from Salem, Tamil Nadu

My number is [protected] near then 25days i am waiting I wish to bring to your kind notice my mobile number is [protected] i am intrested to change post paid to prepaid i am send the request . & C.Care given to servicenumber 1-[protected]
Nobody given responce for your service number in coimbatore Aircel shop

Aircel Customer Care's response, Nov 23, 2016

Verified Support

Dear T.M.magha boob khan,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 25, 2016

Verified Support

Dear T.M.magha boob khan,

We request you to visit the nearest Aircel store to proceed further.

Thanks and Regards

Aircel Social Media Team