[Resolved] Aircel — reduce my account balance in many times | |||||
Dear sir First all of i'm sachin kumawat and last time i'm talk mr. Ram raj meena in aircel customer care in 06:06 pm in 27sep2017. That person no meners to how to talkw with customer.. And cand provide information, and big issue is my call is drop without any solution and without inforem me... And same talk repeat again and again just like mean no listen my problem... Durastation time is 09:19 That my aircel no. Is [protected] Is past few days i face same problem because my account balance is redeem again redeem why??? My account have started is many services without my permission and subscribe after than my balance redues Many times all services is recall/ reneward why?? I don't know why do this But finally i want to my redues my balance... 1. Hello contest daily 06:14:05 pm 2. Nyassa astrology 06:14:31pm 3. Rjmcmnprc36 12:31:33 pm 4. Subscibe renewed contest daily 7:35:28 3rs per day 8:20:28 am And many messages i received But i dont't subscribe any servicesw and renewed any services So finally i want to refund my reues balance refund balance amount is 60 somthing And you give some management tips, other than guidance for you employee to how to behave with customers If any quries and ask something plz contact my alternate no. Is [protected] [protected] Was this information helpful? | |||||
Nov 29, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Oct 03, 2017 Aircel Customer Care's response Dear Customer (ravi01233), We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Oct 04, 2017 Aircel Customer Care's response Dear Customer (ravi01233), We would like to inform you that we have checked your account details and have found that the STROIMI_NYSASTR30 service was activated & renewed in your account after due consent from you. However as a onetime service gesture waiver of Rs.46 is being effected in your account, it will reflect within 24 working hours. Thank you for your valuable feedback. Your continued patronage and suggestions are a vital part of our growth. And for that, we are most grateful. We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach. Further, we wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future. Warm Regards, Aircel Social Media Team | |||||
 2 Comments | |||||
Comments
Good sir,
Please provide me with unique port code, as I wanted to port to Airtel and had send msg many times but not received any code. Please help to slove the issue
My name- Ankit
My aircel no- [protected]
Alternate no - [protected]
Please provide me with unique port code, as I wanted to port to Airtel and had send msg many times but not received any code. Please help to slove the issue
My name- Ankit
My aircel no- [protected]
Alternate no - [protected]
Aircel Customer Care's response, Oct 5, 2017
Verified Support
Dear Ankit Koli,
We are forwarding your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
We are forwarding your concern to the team. Please allow us some time to get back to you.
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Oct 7, 2017
Verified Support
Dear Ankit Koli,
We would like to inform you that your main balance is Zero and hence SMS sending to 1900 is getting failed. Please note that the sending SMS to 1900 is chargeable at 50p/sms.
So, we request you to recharge your number and then try sending the Port SMS.
Warm Regards,
Aircel Social Media Team
We would like to inform you that your main balance is Zero and hence SMS sending to 1900 is getting failed. Please note that the sending SMS to 1900 is chargeable at 50p/sms.
So, we request you to recharge your number and then try sending the Port SMS.
Warm Regards,
Aircel Social Media Team
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Please share the following information to confirm your identity so that we can forward your request (to block this connection) to our concerned team:
Alternate no.:
Last bill payment amount (in Rs):
Date of Birth:
Complete Address with PIN Code:
Warm Regards,
Aircel Social Media Team