[Resolved] Aircel — Regarding my Postpaid Bill | |||||
Iam Ram sudarsan ([protected]) iam using Aircel for more than a year in the a plan of 499+tax. so i will be getting maximum amount of 575 as my bill . but every month am getting more than wat i actually expect. last September i had 100 rupees as balance amount. so i shud get around 675/- for the month of october. but my bil amount is more than 750 which i hav no idea how did i get. i Did not do any MMS as i can assure u from my side. Already i had an issue with billing and som random person called me from Aircel and apologised for the extra amount and also assured me for the discount . but i did not receive such offer from their side as i enquired eith custimes caree. and for the month of December 2016 my bill amount has hiked to 1189 including late fee 100+ Roaming charges+ VAS . which has to be Deducted from the Bill and the amount has to be Reduced by Aircel service as am a valuable user of Aircel for more than a year. please help me with fair response. if this persists am planning to leave this network month through portability. Was this information helpful? | |||||
Feb 26, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 09, 2017 Aircel Customer Care's response Dear Ram sudarsan, We are forwarding your concern to the team. Please allow us some time to get back to you. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Jan 25, 2017 Aircel Customer Care's response Dear Ram sudarsan, We have verified your number and found that amount of Rs.345 has been charged in data roaming charges. you latched on to non Aircel network like vodafone kerala and consumed 20.8 MB. Hence the same was charged on the base traiff of 10P/10KB. Warm Regards, Aircel Social Media Team | |||||
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Your bangalore customers is very stupidest, I call you're customers Care some of information, but those people jok with me, fist call received one ladi she transfer my call your senior he told me wite 2hour for answer, , , , , , , , , , , , , , ,
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