[Resolved] Aircel — Regarding the switching of postpaid to prepaid sim

mariyavargis

from Delhi, Delhi

Address:	Tiruchirappalli, Tamil Nadu, 641312
Website:	Aircel

As I lost my mobile phone, I lost this prepaid number during the December month 2016.So I applied to get new sim.But I was said from Aircel customer center that only if I used postpaid sim(Aircel sim of that same number) for six months then only I will be given the prepaid sim.
As they said, after six months I applied for prepaid sim.I dont know why, they didnt take any actions and they didnt give any response for it.Instead they kept on sending the postpaid bills alone.
The customer service was not good.
So I asked for porting my number to other network.The other network people gave me the sim and they didnt activate it.The reason they said was "THEY DIDNT GET THE APPROVAL FROM AIRCEL TO PORT THE NUMBER", only if the approval is given, they will activate the sim.
And now it is almost gonna be one year I am facing this problem and my sim is in postpaid.
How a network can have such a bad customer service..
I was using AIRCEL sim from the year AIRCEL beginned.
But Now it is to disappointing to be in this network.
Can you please take some measures for my complaint...either i should get the prepaid sim for same number or i should be allowed to port my number..help please

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Dec 10, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Oct 24, 2016

Kuldeep yadav(dev)'s response Last augest 2015 to sep 2016

Oct 24, 2016

Kuldeep yadav(dev)'s response My no is [protected]
My wife no is [protected] (complaint no)

Verified Support

Nov 02, 2016

Aircel Customer Care's response Dear mariyavargis,

We are forwarding your issue to the team. Meanwhile please share your alternate number.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Nov 09, 2016

Aircel Customer Care's response Dear mariyavargis,

Please visit the showroom and submit documents and clear the outstanding amount and share the showroom details for further proceedings.

Thanks and Regards
Aircel Social Media Team

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Comments

sde097

Hello sir,

i have wrongly made recharged to this number [protected] instead of [protected](mine) THROUGH net banking

Aircel transaction ID :CH95511512621477666397828
Amount : 227.00

regards,
Sasi kumar

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear sde097,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Nov 4, 2016

Verified Support

Dear sde097,

We would like to inform you that no recharge was found on the wrong number. Hence, we request you to please contact the bank for further assistance.

Thanks and Regards
Aircel Social Media Team

Nurain

from Mumbai, Maharashtra

Sir, [protected] this is my aircel prepaid mobile number. I just want incoming and outgoing calls on 10/10/2016 to 23/10/2016. Pls send the list of this calls on my email. My email id is - [protected]@gmail.com pls send this as soon as possible.

Aircel Customer Care's response, Nov 2, 2016

Verified Support

Dear Nurain,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Kuldeep yadav(dev)

Dear sir pls provide me my wife call datiles last august 2015 to 30 sep. She do fales case againt me ab bah bachha aur paisa maang rahi hai mera bachha waha nahi jana chahta so pls help me i think she faild in love with other
Kuldeep