[Resolved]  Aircel — REGULARLY DEDUCTING MAIN BALANCE FOR SOME SERVICE THAT I HAVE NOT OPTED OR SUBSCRIBED

Address:

Chennai, Tamil Nadu

I AM ANAND. MY PREPAID AIRCEL No. [protected] USING FOR THE PAST 10 YEARS AND ALMOST SATISFIED. BUT FOR THE PAST 4 MONTHS WHILE USING 3G SOME MSGS LIKE THANK YOU FOR USING AIRCEL SERVICES, THANKS FOR UR REQUEST FOR TINY TV ETC COMING AND MY MAIN BALANCE IS GETTING DEDUCTED REGULARLY. CALLED CUSTOMER CARE BUT THEY ARE SIMPLY SAYING SINCE YOU HAVE OPTED, REQUESTED THE SERVICE IS BEEN ACTIVATED. YOU PEOPLE SHOULD CLEARLY KNOW ONE THING IF I HAVE OPTED OR REQUESTED FOR SOME SERVICE AND I HAVE GOT THAT SERVICE MEAN WHY I'M TRYING CUSTOMER CARE AND MAKING A COMPLAINT REGARDING THIS. SIMPLY STEALING AND CHEATING THE CUSTOMER IS NOT GOOD. NOW A DAYS IN AIRCEL SERVICES CUSTOMER SATISFACTION IS NOT THERE. REGARDING THIS COMPLAINT I NEED A GOOD SOLUTION AND HOPE I GET THE SAME. AND TO SAY I HAVE USING AIRCEL SERVICES FOR THE PAST 10 YEARS AND NEVER FACED THIS MUCH OF TROUBLE AS I AM FACING NOW. AND IF I AM NOT GETTING ANY GOOD SOLUTION THEN I AM PLANNING TO CHANGE MY NETWORK OPERATOR TO AIRTEL. THANKS ANAND