[Resolved] Aircel — Sim reactivation

Syed Rabeeth

Address:	500028
Website:	aircel

Hello sir,
I bought an aircel sim 4 years ago in hyderabad india
And 3 months ago i shifted to saudi arabia with my sim.
I opened my sim in between these days to check if it got decativated due to no use but it was working.
But today i tried to make a call to check if it is still activated
And it said
"the aircel num youre calling is temporarily unavailable"
I dont want my sim to get decativated as i will be travelling back to india again soon.
What is the solution for this?
And if my sim is deactivated then how can i reactivate it?
Please let me know as soon as possible
My email : [protected]@gmail.com
My aircel no : [protected]
My name : syed rabeeth ahmed farhan
State/city : andhra pradesh/ hyderabad

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May 30, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Aircel Customer Care's response Dear Syed Rabeeth,

Thanks for reaching out to us. Kindly share the following information in order to look into your issue:

Alternate number:
Roaming location:
Full address with nearest landmark:
Network customer is latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 28, 2017

Aircel Customer Care's response Dear Syed Rabeeth,

We would like to inform you that we have checked your account and found that connection is active perfectly in your name. We suggest you make outgoing or incoming or else recharge for a small denomination once in 90 days so that number would be in active. If not the same would get disconnected under non-usage.

Warm Regards,
Aircel Social Media Team