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Aircel

[Resolved]  Aircel — Stop Stealing away customer's money

Address:Mumbai City, Maharashtra

Hi, For the last few days, I'm getting topup recharges on my cellphone but unfortunately all my balance is getting deducted within a few hours of the recharge. My cellphone no. is [protected]. I got a recharge of Rs.50 on 9th May, Rs.50 on 10th May, Rs.70 on 11th May. Cumulatively, They have stolen away Rs.170 from my account. Furthermore, I got a data recharge worth Rs.129 on 11th May itself, so the balance didn't get deducted for any kind of data usage. So, I request your team to help me get back my money from these money launderers. Regards, D.Mishra
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Apr 27, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
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4 Comments

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Comments

Hi Debabrata Mishra

Thank you for reaching us at Social Care.

We have forwarded your request to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quic k resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in
Reply
Dear Debabrata,

Spoke to User and informed her that she is currently in
Pune (MH) and her network selection is automatic hence she is getting
charged for data and other usage on Vodafone network hence informed her
to select the Aircel network manually to avoid roaming charges.
Reply
Aircel, please stop stealing customer money. I had 80 RS on my account but these bloody people took all the money from my account over night.I'm going to change the service in a week. I was having this service more over six years. But it seems these people are not going to change their attitude. Good bye aircel.
Reply
Dear Sindhu Kumaravel,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Date & Time of deduction:
Any message received upon deduction:

Warm Regards,
Aircel Social Care Team
Reply

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