Aircel — Store 25! which i did not subscribe | |||
Hi sir! In my Aircel no. [protected] a VAS of 25 rupees has just been cut..as i did not subscribe to any "STORE 25". I tried to unsubscribe it but i failed..so i'm not happy for just charging me a VAS which i did'nt subscribe..Please will u put a end to this as everytime i recharge a 25 rupees has always been deducted as im soo furious and angry for this.. Was this information helpful? | |||
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Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer(zorinsanga),
Post system validation it was found that you were charged Rs. 25 as subscription fee for STORE25 from HUNGAMA activated through WAP on 11/03/2016 at 16:17:23 and Consent ID:CG10502160311161419892812 has been generated on 11/03/2016 at 16:17:23. As per your request the same has been deactivated on 17/03/2016 at 18:10. As service gesture Rs 25 was refunded on 23/03/2016.
Kindly dial 155223 or send sms as STOP to 155223 (toll free) for VAS status and to deactivate it or send sms as L5VAS to 121 (toll free) to know the last 5 deduction related to VAS from Aircel number.
Warm Regards,
Aircel Social Care Team
Post system validation it was found that you were charged Rs. 25 as subscription fee for STORE25 from HUNGAMA activated through WAP on 11/03/2016 at 16:17:23 and Consent ID:CG10502160311161419892812 has been generated on 11/03/2016 at 16:17:23. As per your request the same has been deactivated on 17/03/2016 at 18:10. As service gesture Rs 25 was refunded on 23/03/2016.
Kindly dial 155223 or send sms as STOP to 155223 (toll free) for VAS status and to deactivate it or send sms as L5VAS to 121 (toll free) to know the last 5 deduction related to VAS from Aircel number.
Warm Regards,
Aircel Social Care Team
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Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.
Warm Regards,
Aircel Social Care TEam