[Resolved] Aircel — sudden network breakdown from 16 feb, 2018

Harshgpta20

from Gurgaon, Haryana

Address:

121004

I am regular customer of aircel (Delhi ncr region) for last 3 years. Suddenly network from my phone has disappeared and i don't have connectivity anymore. When i google about aircel, everybody says it has shutdown its operations.

I feel cheated because i have never been informed about such shut down plans by aircel. I use it as my primary number and i have linked it at all important places either it is banking, aadhar or various policies.

Even if any company wants to leave like this, they should atleast send upc to all its customers. Now please let me know how can i port my sim card to another network. Please provide me upc for [protected].

Moreover, my sim card had balance of more than 150 rupees which i don't know where to claim now.

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Mar 22, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Aircel Customer Care's response Dear Customer (Harshgpta20),

We regret to inform you that it will take some time to provide better service in that particular area due to the technical issue. So, requesting you to cooperate with us. We sincerely apologize for the inconvenience caused. We are trying to resolve the issue at the earliest. We would request you to visit nearby Aircel store to get your UPC.

Warm Regards,
Aircel Social Media Team