[Resolved] Aircel — To deactivate auto renewal pack of pocket internternet 59 rs pack.

[Resolved] Aircel — To deactivate auto renewal pack of pocket internternet 59 rs pack.

N Niks@6692

Nikhil Jadhav here, My Aircel number is [protected] from Maharashtra. I have activate 59 rs pocket internet on 25 th November with validity of 28 days, till 12 December pack is over, some days after I got msg that your PI 59 rs pack will auto renewal in 3 days, to deactivate sms STOP to 59301, so I had done SMS immediately to 59301 but then reply comes no offer exist.. So again I had call to customer care, they told that dial 12159301#, I have called this code also, but nothing happened. Now after ending validity I got msg auto renewal fail because insufficient balance. I don't want to auto renewal that, now when I do recharge it will deduct those charges, even after I following guidelines from aircel. So, I want to take action on these kind of things and Aircel to deactivate my auto renewal pack. In between i have activate 47 rs PI pack which could not be affect. Thank u! Was this information helpful? No (0) Yes (0)
Feb 13, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 23, 2016 Aircel Customer Care's response Dear Customer([protected]@6692 ), Thanks for reaching out to us. Please share the following information to confirm your identity: Alternate No: Last recharge amount(Prepaid)/Last bill payment amount(Postpaid): Date of Birth: Complete Address: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Dec 28, 2016 Aircel Customer Care's response Dear Jeet Sahoo, We have checked your account details and found that your number has already been barred under SIM lost. Further, we request you to visit the below mentioned link to check list of Aircel stores available in Tamil Nadu circle: http://bit.ly/2iCSay9 Thanks and Regards Aircel Social Media Team Verified Support Jan 12, 2017 Aircel Customer Care's response Dear Customer([protected]@6692 ), We would like to inform you that the auto renewal of Rs 59/- pocket internet pack has been deactivated from number. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team
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mirsaleem

from Srinagar, Jammu and Kashmir

Aircel — Aircel tower department

I have need aircel tower in wanpora pulwama jammu & Kashmir
Plz accept my request

Aircel Customer Care's response, Dec 26, 2016

Verified Support

Dear Mirsaleem,

We would like to inform you that, the government has focused on safety aspects in the wake of concerns raised by citizens about hazardous radiation.

We regret to inform you that, at present we are not doing any tower installation.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Jeet Sahoo

from Ranaghat, West Bengal

Jeet Sahoo
Alternate Contact : [protected]
Address : VIT University, Katpadi, Vellore-632014, Tamil Nadu
Aircel Number Lost : [protected]
Circle : Tamil Nadu
Please provide me the contact of service centre in Vellore in addition..And the address too..

Aircel Customer Care's response, Dec 28, 2016

Verified Support

Dear Jeet Sahoo,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team