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Aircel — unable to get port code

In my area( South 24 parganas) have not network from one week. I am a Businessman and my aircel no is very important to me and Aircel suddenly stopped their service without any notice. So I tried to PORT my number into Vodafone. I send sms to aircel but they have not any response. Please help me
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    Customer satisfaction rating
    57%
    Complaints
    9095
    Pending
    1705
    Resolved
    4521
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002