[Resolved]  Aircel — unable to send port massage

Address:Mumbai City, Maharashtra

I am unable to sent port message from my aircel no. Whenever itrued sent it always shows sending failed. I tried to sent other message to my friend, that message was delivered. But when trying to sent port message it shows only semding failed. They cant forced customers to use their service. Its agiants the rules. Plz look at this otheriwise i will go through court.
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Nov 16, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Oct 08, 2017
Updated by Mahesh88
Mobile no is [protected]
Verified Support
Oct 09, 2017
Aircel Customer Care's response
Dear Customer (Mahesh88),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Content/format of the Port SMS sent:
Screenshot of the error message received while sending the Port SMS:

Warm Regards,
Aircel Social Media Team
Verified Support
Oct 11, 2017
Aircel Customer Care's response
Dear Customer (Mahesh88),

We would like to inform you that our team called on the given number but you were not available at that time. So, the procedure was informed to the lady who was available on call at home.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

Dear sir,
Please send me the bill amount to be paid for my aircel number_[protected] to my mail id.[protected]@gmail.com..Please send me as soon as possible...Waiting For Ur reply
Aircel Customer Care's response, Oct 10, 2017
Verified Support
Dear Customer (Reshuvino),

We request you to contact/visit any nearby Aircel store (with a valid ID and address proof) to get the bill details of your number.

Warm Regards,
Aircel Social Media Team
Hi,

I am unable to generate UPC code, have you blocked sms to 1900???

Why is that so??

Kindly check and resolve the same asap.

I want to port out to other operator. Kindly check and resolve the same asap from your side
Aircel Customer Care's response, Oct 10, 2017
Verified Support
Dear Karim,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 18, 2017
Verified Support
Dear Karim,
We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks & Regards
Aircel Social Media Team
Dear sir,

my aircel number [protected] so without knowing y knowledge i have activated cricket alert so i tried to deactivate it by sending sms to 512233 but its not working so please suggest you to unsubscribe the pack it disturbs me each and every 5 mintues
Aircel Customer Care's response, Oct 10, 2017
Verified Support
Dear Customer (soniyakumari),

We would like to inform you that there is no such VAS currently active on your number (9206530589). However, if you are receiving any such message regarding the mentioned VAS, please share the screenshot of the same so that we can assist you in best possible manner.

Warm Regards,
Aircel Social Media Team

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