[Resolved] Aircel — Unable to send port msg | |||
I tried so hard to talk with aircel customer, worst customer care with worst call quality. my internet never got connected. when we call they directly disconnect the phone. and they dont even have knowledge about the service they are providing. I mailed them and got a call from senior stating that you its problem with your handset. I already told them i tried sending sms using different mobile still facing the same issue. I think I have to take some serious action againt them. Was this information helpful? | |||
Feb 25, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 16, 2017 Aircel Customer Care's response Dear Customer(Priyesh makadia), We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue: Signal Bars: Alternate No: Complete address with landmark: Duration of issue: Are you using GPRS on Handset or System: E/G/H Signal available on the handset – yes or no: Warm Regards, Aircel Social Media Team Verified Support Jan 25, 2017 Aircel Customer Care's response Dear Priyesh makadia, As per our records there is no any Pocket Internet pack active on your number. Please recharge with Pocket Internet pack and share the below mentioned details to isolate the issue. 1) Complete postal address (including nearest landmark) 2) Signal strength (signal bars) 3) Duration (specific timings of the low internet speed) 4) Error 5) Handset model number 6) Alternate contact number 7) Current Internet Pack : Warm Regards, Aircel Social Media Team | |||
 7 Comments | |||
Comments
I didn't subscribe for the quiz factory service..please unsubscribe it as soon..other please return my balance which was deducted bcz of this service..
And Aircel customer care is not good..i[censored] people charge for talking to ur agent for customer help. then why u people call it customer care..
Unsubscribe quiz factory services as soon.
And Aircel customer care is not good..i[censored] people charge for talking to ur agent for customer help. then why u people call it customer care..
Unsubscribe quiz factory services as soon.
Aircel Customer Care's response, Jan 17, 2017
Verified Support
Dear Vinita Singh,
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Screenshot of the message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Screenshot of the message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Jan 25, 2017
Verified Support
I wanted to move out of Aircel, I've been using it more than 8 years. The internet / mobile data is not up to the mark. Always I recharge for 3G and use 2G setup so that I will not lose incoming calls. And I need to roam with handset to find a place where there is good signal.
Now I've 4G phone, so I want to move from Aircel. When I sent PORT SMS, it is not allowing me to sent.
So crazy, why they are restrict peoples rights ?
Now I've 4G phone, so I want to move from Aircel. When I sent PORT SMS, it is not allowing me to sent.
So crazy, why they are restrict peoples rights ?
Aircel Customer Care's response, Feb 3, 2017
Verified Support
Dear Kumaransjk,
We are really disheartened to hear about your decision. Kindly share the following details so that our team can look into your issue:
Aircel No.:
Signal Bars:
Alternate No.:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We are really disheartened to hear about your decision. Kindly share the following details so that our team can look into your issue:
Aircel No.:
Signal Bars:
Alternate No.:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Feb 11, 2017
Verified Support
Worst customer service ever.i have been trying to port out from last 15 days but geeting error while sending port message.
Tried calling customer care but they were so rude and arrogant. They just disconnect the call or put call on IVR.Requesting to take quick action.
Tried calling customer care but they were so rude and arrogant. They just disconnect the call or put call on IVR.Requesting to take quick action.
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I want to know where to compliant on this so that it should take care by the company
We are forwarding your issue to the team. Meanwhile, kindly share the following details in order to look into your issue:
Amount Deducted:
Date & Time of deduction:
Any message received upon deduction:
Warm Regards,
Aircel Social Media Team
We have verified your account details and found that an amount of Rs.30/- has been deducted towards the usage of various services activated through WAP using internet from your handset. Being a valued customer, we have refunded this amount as a goodwill gesture to your Aircel number and these packs are already deactivated. Request you to take care in future while accessing internet and avoid using/downloading chargeable links/services.
Warm Regards,
Aircel Social Media Team