[Resolved] Aircel — Unable to send SMS while in roaming. Customer helpline are useless in solving this.

KKing456

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560061

Hello, I am unable to send any message from my number, not even to 121.
My aircel number is [protected], It's purchased in bihar and I am now in Bangalore. I know that its not my phones issue, as my family has 2 aircel sim in different brand's phone and bot are having the same problem.

I am using an lenovo yp1m phone and signal bar here are good as call and data are working fine.

My balance is Rs. 10 + .. All the customer care representative ask this balance question as if I don't know that I need balance to send sms.

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Mar 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

Aircel Customer Care's response Dear KKing456,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Feb 17, 2017

Aircel Customer Care's response Dear KKing456,

We request you to please share your full address of your issue place, landmark, alternate no., pin code, district detail so that we can assist you further.

Thanks and Regards
Aircel Social Media Team