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[Resolved]  Aircel — unauthorised subscription of games clubs

Address:Chennai, Tamil Nadu, 600 071

Sir iam senthilkumaran using mobile number [protected] from aircel service provider. I have been subscribed to games club vas by unauthorised manner today 17 sept 2017 and rs 35 deducted from my talk time. On 15 sept 2017 money was deducted for movie masti vas in a unauthorised manner and the compliant is still pending. This is the fourth time such unauthorised subscription and deduction of money happening for in a period of three months. I want service provider aircel to reimburse the deducted money.
If necessary action is not taken by the service provider iam forced to switch over to other service provider using port.
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Oct 21, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2017
Aircel Customer Care's response Hi Customer(senthilkumaran299),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Sep 20, 2017
Aircel Customer Care's response Hi Customer(senthilkumaran299),

We would like to inform you that as per your request VAS service has been de-activated and Rs.70/- has been posted to your account as talk time.

Warm Regards,
Aircel Social Media Team
Complaint comments 
4 Comments

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Comments

My mob no. is [protected]. recently i bought a sim from kolkata with a benifit o[censored]nlimited call and 1gb/day data. now i am in telengana. my internet facility is on, but my outgoing facilities is not working .
Reply
Aircel Customer Care's response, Sep 18, 2017
Verified Support
Dear Customer (mitra007),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate number:
Full address with nearest landmark:
Network you are latched to (connected to):
Tried to do manual selection & if the problem still exists?
Error message received:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Sep 18, 2017
Verified Support
Dear Customer (mitra007),

As per our concerned team, we would like to inform you that no issue has been found on your number. Also, our team tried calling you but couldn't get any response from your end.

Warm Regards,
Aircel Social Media Team
Please let me know why haven't you provided an online linking facility. The stores will charge us different amount for this task.

Why should we pay money for some govt enforcements!?

This is injustice!!! Government/ Company should look into this matter urgently.

Don't play with people's hard earned money.
Reply
Aircel Customer Care's response, Sep 18, 2017
Verified Support
Dear DipankarSom,
We regret the inconvenience caused. Kindly share the following details so that our team can look into your issue:

Aircel no.:
Store address:
Store executive's name:
Date of visit :
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Sep 26, 2017
Verified Support
Dear DipankarSom,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
Transaction number ASR[protected] to recharge 248 INR to [protected]
Reply
Aircel Customer Care's response, Sep 18, 2017
Verified Support
Hi Ajit,

Please share your exact concern regarding Aircel services to assist you in the best possible manner.

Warm Regards,
Aircel Social Media Team
Hi Sir,

I want the last one month call history details of my aircel prepaid no [protected]
Please mail the call details for the past two months to my email id: [protected]@gmail.com
Reply
Aircel Customer Care's response, Sep 18, 2017
Verified Support
Dear Customer (Manis123),

We request you to visit your nearest Aircel store along with the following documents to get your call details:

1. POA (Proof of address)
2. POI (Proof of Identity)

Warm Regards,
Aircel Social Media Team

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