[Resolved] Aircel — Very Disappointed with Aircel Service | |||
Hello, I have purchased an Aircel Micro Sim one and half month back on July-2016. And upto one week back i was using this network without any difficulty. But from the last one week my SIM was showing full network but all the services was completely of (Incoming, Outgoing, Internet, Messages). After this i have contact nearest Aircel Office, and they told me that Aircel has stopped services of the users who have not submitted the ID& Address Proof documents and Aircel has also given the users a prior notice. But while purchasing the sim i have submitted the copy of my UID with my Passport size photograph and also i have not received any prior notice from Aircel to stop my services. Two days later of my complain my sim gets started only for that evening. And in the morning my sim was not showing any network, and from that morning to as on date means from the last three days my sim is not working. It will only take one day to purchase a new sim of any other network. But this is your responsibility to keep your customers connected with your network. Harpreet Singh Circel-Bihar & Jharkhand Aircel M No-[protected] Alternative No. [protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Sep 30, 2015 Aircel Customer Care's response Hello Harryjsr43, As per your request, given number has been churned. So, please shared any alternate number. Regards, Aircel Team Verified Support Oct 01, 2015 Aircel Customer Care's response Hello Harryjsr43, We hope that our team got in touch with you and shared all the requisite information. Regards, Aircel Social care Team Verified Support Oct 06, 2015 Aircel Customer Care's response Dear Harryjsr43, We would like to inform you that we tried to reach you on shared number, however your number is not reachable. Further we request you to share the alternate number and suitable timing for call back, so that we can assist you accordingly. Thanks and Regards Customer Service Officer | Social Care Team Email us at [protected]@aircel.co.in | |||
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in