[Resolved] Aircel — Without reason cutting my SIM balance | |||||
Dear Sir/Madam i am user of aircel for 6 years my no [protected] . I'm complane for dailertune service. I am try to change dailertune service change request for long time but your all staff member tell me a wrong answer all time and call discontinued automatic without any satiesfey answer. I am call starting this month for change DT your staff member give me a answer that your DT change after 4 hours and disconnect call I'm wait for 4 hours but DT has been not change .This answer repeat for 7&8 time . and now problem is 14/08/2016 cut my balance in my account 5 rupess and i am call for custmer care & give me a answer that your balance refund in 4 hours but my balance is not refund taoday . and one more problem is 15/08/2016 that early in the morning in my account 30 rupess in my account that no solve this problem and repeat a call and discount a call without reason and evening i am call a Vodafone no my call duration is 15:00 min & 8:24 min . my call rate plan is A2A 10p/min, A2O 25p/min & STD 30p/min but my call charge is 1.50rs/min when Vodafone no is local and today my first call charge is 25p/min and second call charge is 90p/min im shock I am big Trouble So help me Yogesh Godara [protected] & [protected] Was this information helpful? | |||||
Sep 20, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Aug 17, 2016 Aircel Customer Care's response Dear yogesh preet godara, We are forwarding your issue to the team. Meanwhile please share the below mention details: Sample no.: Song name: Any message received for deduction: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Aug 20, 2016 Aircel Customer Care's response Dear Yogesh Preet Godara, As per the update from our team, no such pack activated on your number. Warm Regards, Aircel Social Media Team | |||||
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