[Resolved] Aircel — Wrong plan activated

muthurajrsk

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600042
Website:	aircel customer

Dear sir

I have using aircel postpaid connection in past 1years and 4mnths. i was start my connection with MNP 347 plan. its have 1.5GB 3G unlimited 2G and 800 local minutes and its continued upto sep 2016. oct 1st onwards internet usage was revised from 1.5GB to 1GB without any information. and i called to customer care asked about this they strictly told plan was changed here after ur using this plan only... this is first mistake without given any information plan was changed

My work fully based on internet so i asked to them any other plan suggest me with above 1gb internet connection
their also suggested one plan combo 399 and explained about this its have 1gb 3g and 750 calls 2g unlimited i[censored] want more then 1gb 3g data u need to pay every 50kb for 4paisa above one gb

But now am getting 1gb 3g only and 600 local minutes(explaind 750 calls) if i connect 2g data after closed my 3g limit its also consider to paymant list(but their was explained 2g unlimited)

my previous plan 347 is better then is 399 plan . now i have paid 50rupee extra from my previous plan and getting low benefits which were get in previous plan
totally disppointed this activity again i informed to customer care not response

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Feb 14, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

Aircel Customer Care's response Dear Muthurajrsk,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

Dec 30, 2016

Aircel Customer Care's response Dear Muthurajrsk,

We would like to inform you that as per the extensive bench mark, plan was migrated and we don't have 349 plan in our system.

Thanks and Regards
Aircel Social Media Team

Verified Support

Jan 12, 2017

Aircel Customer Care's response Dear Kuldeep Kaswan,

We request you to first call on 59059 for tele-verification and then call on 123 for service activation.Let us know for any further assistance.

Thanks and Regards
Aircel Social Media Team

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Comments

Atul2106

from Allahabad, Uttar Pradesh

I an Atul pandey s/o Lakshmi Shanker Pandey,
I am using Aircel and when i recharge with 249 rs All over India free recharge they stopped my service .
Now i can not call to any number.
They had do fraud with me.
And now i cannot use my aircel number,
I am facing so much problem . Please help me

Aircel Customer Care's response, Dec 21, 2016

Verified Support

Dear Atul2106,

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

loveankit

Sir,
I deactivate my Rs-4 rupees SMS pack but it automatic renewed why I facing problems am a student plzzz sir deactivate my SMS pack tomorrow I call 198 customer care and she dial *121*401# for deactivate but I try it in 2 days but it auto renewed my Aircel no is - [protected]

Aircel Customer Care's response, Dec 21, 2016

Verified Support

Dear Customer(loveankit ),

Thanks for reaching out to us. Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Dec 30, 2016

Verified Support

Dear Customer(loveankit),

We would like to inform you that (BH121SMS4) SMS pack has been deactivated on your number.

Thanks and Regards
Aircel Social Media Team

Kuldeep Kaswan

I bought sim 5 days before my number is [protected] but not registered please help me

Aircel Customer Care's response, Dec 22, 2016

Verified Support

Dear Kuldeep Kaswan,

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Aircel No.:
Alternate No.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Aircel Customer Care's response, Dec 22, 2016

Verified Support

Dear Kuldeep Kaswan,

We are forwarding your issue to the team. Meanwhile please share the below mentioned details:

Sim No.:
Alternate No.:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

hamdan hashmi

from Allahabad, Uttar Pradesh

My no [protected]
I was getting msg of 399 recharge wth unlimited calling n 1gb per day for 84days but when i recharge it online it show me only data for 28 days wth no calling service. Now i m calling customer care but they r telling u have to get rechare by retailer. But it was not mentioned in the msg. Whose fault its is i think its a fraud. So kindly help me...

Aircel Customer Care's response, Sep 11, 2017

Verified Support

Hi Customer (hamdan hashmi),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Recharge date:
Mode of Recharge:
Screenshot of offer message:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Sep 12, 2017

Verified Support

Hi Customer (hamdan hashmi),

We would like to inform you that as per our record you have received the complete benefit of 1GB/Per day 3G data & UL L+S call for 84 days on recharge of Rs.399/-.

Warm Regards,
Aircel Social Media Team