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[Resolved]  Aircel — wrongly charging for a vas

Address:Khordha, Odisha, 751010

My number is [protected], from odisha circle, this complaint is regarding a wrongful charging that was done by aircel on 26th july 2017, i got a message that i have been charged for desitube tv an amount of rs. 35, for which i never even applied and the msg also asked me that if i wanted to unsubscribe i can do so by messaging stop to 155223 but while checking i was informed that none of the vas was even activated on my number so for what reason did i got this wrongful charging. This is so bad service on your part. I want an immediate refund of my money at the earliest.
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Aug 29, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Jul 21, 2017
nemaji's response Please give me my port no, i will send port request via sms 10times but still time not rcvd your end
Verified Support
Jul 27, 2017
Aircel Customer Care's response Dear Customer(Dash-007),

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Jul 27, 2017
Aircel Customer Care's response Dear Customer(Dash-007),

We would like to inform you that as per our record Rs.35 had deducted for activation of DMSSTVW35 service on date 26th July, as per your request same has been deactivated & Rs.35 waiver successfully

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Please give me my port no, i will send port request via sms 10times but still time not rcvd your end
Reply
Aircel Customer Care's response, Jul 28, 2017
Verified Support
Dear Nemaji,

Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.

Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Aug 5, 2017
Verified Support
Dear Nemaji,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
Alton investments have not furnished their office address since they were offering loans by them to know their antedents and their credentials before our clients cum borrowers as they have only furnished their email id altonmerit.[protected]@gmail.com
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